IT Service Management Documents

The ISO/IEC 20000-1:2018 standard is an international standard for IT service management. It defines the requirements for developing, implementing, monitoring, maintaining, and improving an IT service management system The ISO (International Organization for Standardization) and IEC (International Electrotechnical Commission) developed the standard and released it in 2005. Later revisions came in 2011 and 2018. This standard was last reviewed and confirmed in 2023, so this version remains current. The ISO 20000 standard enables IT departments to ensure that their ITSM processes are aligned with the business's needs and international best practices.

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