Provides guidelines for handling complaints related to products and services within an organization.
Provides guidelines for handling complaints related to products and services within an organization.
ISO 10002:2018 is an international standard that provides guidelines for handling complaints related to products and services within an organization. It covers the entire process, including planning, design, development, operation, maintenance, and improvement. The standard can also help improve the quality of products. It can help organizations: Identify trends and causes of complaints Resolve more complaints Engage staff with new customer service training Integrate ISO 10002 with ISO 9001 to improve overall efficiency
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